18+. Excludes downloads which require Wi-Fi. Sky Mobile originally launched with a range of SIM-only tariffs, but has since added a range of competitive monthly phone contracts. We answer your questions. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account. Quite simply, Sky are complete amateurs at running a mobile phone network! If you haven't already, text PAC to 65075 to get your switching code within 60 seconds 3. Unlimited Calls and Texts gives you inclusive calls and texts to UK landlines (01, 02 and 03) and UK mobile numbers (07). If you haven't already, text PAC to 65075 to get your switching code within 60 seconds3. Find out which wireless network providers in your country or region offer mobile data plans on an eSIM that can be activated by a QR code, in a network provider's app or by installing an assigned mobile data plan. Some Sky Apps are not available on the Huawei P40 Range. Content depends on Sky TV package. ... Not all providers support these, but … Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Sky has officially launched its new mobile phone service, in news that means it's the last of the major TV providers to offer so–called quad-play deals. If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. See our tariff guide for full details. UK numbers should start 0044 or +44 (not 0046 or +46). Just choose a phone and a data plan that is right for you. © 2000-2020 uSwitch Limited. Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). In terms of pricing, Sky Mobile’s plans are broadly comparable to other main networks. Families can pool all their unused data together and share it out whenever a family member needs a bit of a top-up. Your Sky Mobile services and contract: Watch: We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. [1]: https://www.sky.com/help/home/sky-mobile/swap-roll-mix-and-watch/upgrades/articles/sky-mobile-upgrade, Yes, it’s really easy to switch to Sky Mobile. The UK has only four network coverage providers: EE, O2, Three and Vodafone.Alongside them, a number of virtual network operators like giffgaff and Sky Mobile piggyback on signal from one of the four coverage providers. You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your new contract for each order will be posted to your online account. Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Learn more about Sky Mobile. Sky Mobile customers can expect average speeds of 10Mbps, according to industry regulator Ofcom’s 2016 study. Quadruple provider that it is (broadband, TV, home phone and mobile) Sky tries to tempt its customers into signing up for all its services - which means you get better value Sky Mobile … Sky Mobile lets you use your data allowance for no extra cost in 36 European destinations. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website. See our Swap help article for more information. Even if you just use a Sky Mobile SIM in an unlocked phone. Sky Mobile. This is broadly … Carrier settings updates let your carrier provider update carrier network and related settings to improve mobile network connectivity and performance. Please take care when using Sky Mobile services close to borders as you might pick up another network. Connect your laptop, phone, tablet, or share with others. If your device is in full working order (with no damage), the market value adjustment does not apply and you exercise the Swap option as soon as you are eligible, the price we pay for it will be the same as the Swap option price we give you when you first buy your device. Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance. Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. In other words, the actual number of complaints made directly to network providers will be much higher. You will also get unlimited Sky WiFi at thousands of hotspots in popular places across the country. And it's all yours to keep for 3 years on our award-winning network to use either to top up your data when you’re running low, or cash it in for a range of discounts on phones, tablets and accessories. Sky Mobile has been crowned Mobile Network of the Year at the 2020 Uswitch Awards, with the good people at Sky also taking home the award for Best Network for Data. Your cancellation rights will be sent to you with your full terms and conditions. Sky+ and Sky Go apps required to access Sky+ recordings on your mobile. There's good 4G coverage, with Ofcom recently confirming that O2 can now provide 4G mobile data coverage … In fact, its monthly rates are actually a bit cheaper for the most part. All the other providers … We may send notices to your mobile number. We’ll complete your switch to Sky Mobile within one working day, as long as you gave us your PAC before 5pm Monday to Friday. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment. Subject to status and credit check. We use cookies to optimise our site, and so that we and third parties can show you more relevant ads, including on other websites. Get up to speed with Sky's mobile phone service. Until now, the Sky Go app restricted customers to streaming content. Any offers will be shown on your statement. Use within 3 years. In keeping with Sky’s reputation as a family-friendly provider, families can take up to five SIMs on Sky Mobile. As mentioned above, Sky TV customers get free unlimited calls and texts as part of their plan. These three are all … We answer all your burning questions about data rollover. Your mobile … You can choose to redeem this in increments of 1GB. With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). In a bid to end the days of consumers losing their leftover data at the end each month, Sky Mobile lets you roll over any your data at the end of each month and put it in an online ‘piggybank’. If you have any questions or want to talk about any of this, please contact us. And no matter which Sky Mobile plan you choose, you can change your mix of data, calls and texts every month. Is it honest? Sky's Roll service lets you store unused data in an online piggybank to be used whenever you like. That means O2 provides the network infrastructure while Sky will deliver the service to customers. With Sky Mobile, you have the flexibility to change your plan whenever you like and enjoy unlimited streaming on all Sky apps, without using your data. Sky Mobile review. So, unlike other networks, Sky Mobile lets you keep all the unused data you’ve paid for rather than only allowing you to keep one month’s unused data or operating a ‘use it or lose it’ policy. uSwitch Limited is a credit broker, not a lender, for consumer credit products. Broadband, mobiles, banking, insurance and energy utility comparison. The access charge for calls to 0845, 0870 and other 'service numbers' is 45p a minute. There are actually only four UK mobile networks – EE, Three, O2* and Vodafone (check signal using Ofcom's Mobile Coverage Checker). You can also request this information without getting a switching code by texting INFO to 85075 to get all the information you need from your existing provider. See our Sky Mobile terms and conditions (PDF) for more information about Swap, including why the Swap option price may be different from the final price we offer for your device (for example, if the device is damaged or the market value adjustment applies). Requires an active airtime plan with minimum 50MB data available. If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. Way back in 2015 it was announced that O2 would be the bedrock of Sky's mobile phone service. You can also see how much it will cost you to use our call forwarding service. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are. Explore a world of possibilities and switch to Sky Mobile, voted Uswitch Network Of The Year. Best and worst mobile providers *As Tesco Mobile’s figure fell below 0.5, for clarity, … So, if you’re paying for way more data than you’re using or you want to opt for unlimited texts and calls, you can simply amend your tariff. Sky TV customers can get Unlimited Calls and Texts for free (standard price applies on TV cancellation, currently £10 per month. Want to know more? Compatible apps, device and software requirements at sky.com/watchmobile. Sky Mobile contracts will last for 12 months, but during that time, you can change your allowance whenever you like. Three pay-as-you-go mobile users will see the cost of calls, texts and data sky-rocket from next, with the price of sending a text outside Europe increasing by an eye-watering 1,650 per cent. Mobile virtual network operators (MVNOs) in the United Kingdom lease wireless telephone and data spectrum from the four major carriers EE, O 2, Three and Vodafone for resale.. SIM cards provided by MVNOs that are using Three's network … You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. This means that although Sky is a mobile provider they don’t have their own network infrastructure so they ‘piggyback’ on an existing network. Wi-Fi calling will not work if the broadband connection fails or it loses power. At the time of writing you need an iPhone 6 or later with iOS 12.3 or above, or … Learn more about [upgrades on Sky Mobile][1]. Other prices and services may also vary. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. Sky Mobile radio ad full T&Cs: You can check this on the Financial Services Register by visiting the FCA website. Sky Mobile has already it's helped customers save £20 million worth of data thanks to its data rollover scheme. Sky Mobile is what is referred to as a ‘piggyback’ service. Sky is a piggyback operator, meaning that they offer their … Swap: More details available: https://consumer.huawei.com/uk/campaign/favourite-apps/. UK only. They can also access recordings on their Sky Planner from their phone while they’re on the move, thanks to a new feature called Sync. https://consumer.huawei.com/uk/campaign/favourite-apps/, Roll: Keep unused data with every plan for up to 3 years, Cash spare data in for rewards and discounts, Watch: Unlimited streaming on Sky Apps with any plan, Your spare data rolls over for up to 3 years, Watch Sky TV on-the-go, without using your data. If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. Sky Mobile is an online provider and doesn't have its own shops. You must activate your SIM card within 31 days of receipt. Redeem data in 1GB increments. Encrypted network, 4G LTE speeds, NOW WITH VPN. Prices may go up during your subscription. Phones and other devices we supply may be locked to our network. But there’s a lot more to it than that. Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Sky Mobile plans. To find out which locations are covered, read our Sky Mobile roaming FAQ. Yup, you read that right. Since 2017, Sky Mobile has blossomed into a fully fledged provider, offering contract handset, SIM-only, data only and … Youth–oriented network that offers data–free social media ditches age restrictions. … Carry your own portable WiFi hotspot to get secure mobile WiFi ("MiFi") … You can check this at any time on sky.com or by asking us. Then your services with your existing provider will end on the same day as you used your PAC or STAC. As well as being able to get their hands on a Sky Mobile SIM at least a month earlier than non-Sky TV customers, consumers who are signed up to Sky TV can also enjoy a range of other benefits and sweeteners. Giffgaff, for example, borrows network space from O2 and so will give you exactly the same coverage. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. Non-standard set-up may cost extra. Instead, you can try a provider on a virtual network. And in the event you can’t get a reception or want to save data, you can take advantage of the 20,000 Sky Wi-Fi hotspots situated throughout the UK. You must get any consents required (e.g. If your iPhone is unlocked, you can also use eSIM plans offered by other network providers. Giffgaff, Sky and Tesco are all large mobile plan providers, however, none of them operate their own networks. We compare all suppliers and tariffs without bias and keep your personal details safe, but don't just take our word for it. Unused data will be rolled over into your piggybank at the end of each billing period. Service Provider or Enterprise. If you have multiple SIMs, higher total charges may be incurred. uSwitch Limited is registered in England and Wales (Company No. So rather than being stuck with the same phone for two years, you can upgrade to a new handset every year. Accumulated data expires after 3 years. No new notifications. 12 month minimum term for data plan. If fraud is detected, you could be refused certain services, finance or employment. Excludes Channel Islands, Isle of Man, indirect access and 070/076 numbers. Sky Mobile customers also get free unlimited calls and texts included in their plan for no extra cost. The choice is yours. If this happens we will tell you in advance and send a replacement. This map is a guide to mobile phone coverage. This is broadly similar to TalkTalk and Tesco Mobile’s arrangement with O2 and means Sky will be able to offer extensive coverage and good speeds. If you want to keep your number, you'll need a PAC code from your current provider. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. So Sky Mobile is what's called an MVNO (mobile virtual network operator). Which mobile providers power GiffGaff, Sky & Tesco Mobile? Sky+ customers will get the Sky Go Extra app (normally priced £5 per month) for free too and can register up to four devices for viewing streams and recordings while they're out and about. If we increase your monthly subscription price you may cancel your subscription without early termination charge. See sky.com/watchmobile for more information. Sky Mobile is a new mobile network for UK consumers, set to compete with the likes of EE, Vodafone and Virgin Mobile. For more information, including how to report a fault, see our help article on Sky Mobile warranty information. We will send you confirmation of your Direct Debit agreement separately. We've compiled a more comprehensive Sky Mobile FAQ for just that eventuality. Check out our complete guide to Sky Mobile Swap. The new carrier, known as Sky Mobile, is intended to be the UK's "most flexible mobile … I have just had my old number transferred to sky my phone is from sky yet I cannot make a call or send aa text keep getting not registered on network when I looked in settings it says Service Provider Vodaphone the sim is a Sky sim and my network is Sky and my new provider is Sky … Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. Further terms apply visit sky.com/shop/terms-conditions/new. Your Sky Mobile services should be available within 24 hours of you activating the SIM card. This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). It can take several days for your current network to do this. Research commissioned by Sky shows that customers have not felt the need to buy data they do not use, which has ended up saving them a fortune. This is subject to our acceptable and fair use policies. Sky Mobile is the mobile phone arm of satellite giant Sky TV. Sky Mobile does not operate its own network, but rather piggybacks on the O2 network. Here are five key things you need to know…. Choose a data plan and we’ll send your Sky Mobile SIM in the post2. Wi-Fi calling is not currently supported outside the UK. So Sky Mobile is what's called an MVNO (mobile virtual network operator). As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Like any mobile network, O2's has … This gives you the option to sell your device back to us at any time during the agreed Swap window. Your Sky Mobile bill will be separate to your bill for any other Sky services. Otherwise it may take a little longer, particularly on bank holidays. uSwitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. Please take a look at the Help section on sky.com for more information about Wi-Fi calling. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile. Or upgrade to a new one, but keep your old one too. Several factors could impact your coverage, for example, weather and geographic conditions or your location. Choose a data plan and we’ll send your Sky Mobile SIM in the post 2. Sky has launched a new mobile network that it hopes can fix the problems with all the existing ones. Complaints about Sky Mobile … 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. Paying for your services: Please take a few minutes to read this important information carefully. Upfront payment may be required. That means O2 provides the network infrastructure while Sky will deliver the service to customers. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Carrier settings updates can also add support for … Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. Prices may vary if you live in a flat. We’ll complete your switch to Sky Mobile … Prices may increase and services may vary, including during your minimum term. By clicking "Ok" you agree to our, Sky Mobile network: ten things you need to know. Sky is one of only a few UK providers to be able to deliver broadband, TV, home phone and mobile services in one single account, so it was hardly surprising that Sky Mobile used to work best if … We will let you know about any material changes before we make them. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay. Want to find out more? You CANNOT remove voicemail from your phone, it's impossible. SKY Mobile APN Settings (Galaxy Note 5 – Android 7) Click ‘Settings / Connections / Mobile Networks’ Check Network mode: LTE /3G/2G (auto connect) Click ‘Access Point Names’ Name: Sky Mobile Internet. Share on 10 devices. You can check your predicted network coverage in your area using our Coverage Checker. Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. Sky functionality requires two satellite feeds. If you need any help or advice then you need to get this via the Sky website or by calling Sky customer services on 0330 041 2639. APN: mobile.sky… Sky impose this on customers to sneakily generate revenue through a call termination fee they make by charging other inward call connect providers who call Sky mobile … For your protection, some spend limits apply to each SIM card on your account. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. As you might imagine, Sky Mobile Swap lets you upgrade to a new phone more regularly than standard contracts. Subject to status. All you need to do is:1. They offer a range of phone contracts, though currently no pay as you go service. Details about how to activate your SIM card will be sent with your SIM. 1. And you'll either have the option to:1. General: A few virtual networks, such as BT Mobile and Sky Mobile, offer family SIM bundles, where you can pay for multiple SIMs under one overall contract. Unusually, data is charged separately from calls and texts, with prices starting from … When you purchase your equipment we will give you a Swap option price. But you can check your predicted network coverage in your area by using our Coverage Checker. Sky Mobile is aimed primarily at data-savvy customers who would rather pay for additional gigabytes than minutes and texts. Complaints: These plans are ideal for customers who prefer to use WhatsApp and Wi-Fi calling to texts and phone calls. You can switch off data roaming in your device settings. And is it good? at Sky.com. That way, you can make sure you only pay for what you use. On Swap12, our 24-month contract, you can upgrade your phone after 12 months, while on Swap24, our 36-month contract, you can upgrade your phone after 24 months. A 12 month minimum term applies to your Sky Mobile service. Currently, there don’t seem to be any sweeteners for Sky customers who only get broadband or line rental through Sky. Sky Mobile is one of the more recent networks to offer Wi-Fi Calling and currently it doesn’t work on many handsets. Beware of automatic uncontrolled data roaming and downloads. Swap your phone for a new one and send your old one back to us2. Downloads are not available via 3G or 4G. As we mentioned above, Sky Mobile’s main selling point over other networks is the online ‘piggybank’ that allows you to roll over and store as much unused data as you like for up to three years. Mobile networks like giffgaff, Lycamobile, Sky Mobile and Tesco Mobile piggyback on O2’s network for coverage. ... Mobile/Website ... Sky Networks is a technology company created in 2011 that specializes in building technology frameworks that allow other … If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive. If you buy a device from us, you will automatically be enrolled in our 'Swap12', 'Swap24' or 'Swap36' equipment upgrade programme (we'll confirm which one when you place your order). It's a prediction based on a computer programme and is not a guarantee of signal coverage in a particular location. call costs). Sky Mobile - Check your network coverage. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred. You're up to date Activate your new Sky Mobile SIM and enter your PAC. Sky Session Controller. Before you confirm you want to Swap, we'll tell you how much we'll buy your device back for and the impact this will have on any loan you have from us. Of course, we’ll always let you know when it’s time to upgrade. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). (opens in new window) They don't make a huge deal about it but Sky Mobile use the O2 network to bring their customers 5G, 4G, 3G and 2G signal in the UK. Create a SkyiD to log in from sky.com. In other words, if you’re already a Sky TV customer or you don’t send many texts or minutes each month, Sky Mobile is probably a cheaper option for you. landlord's). Share with up to 7 SIMs on your account. That data will be there whenever you want to use it for up to three years at no extra cost, giving the network a distinct advantage over other providers that offer much less generous rollover options. But what is Sky Mobile offering? Details of call rates and optional charges can be found on sky.com. For security reasons SIM Cards may be replaced from time to time. Just keep in mind that when you request a PAC or STAC, your current provider will let you know about any outstanding balances or charges that may apply (such as any early termination charges if you are in a minimum term). However, that’s surely partly because other networks tend to include an allowance of calls and texts as part of the package. Telecoms giant Sky went live with its mobile offering in 2017, using the O2 network to power its service. Activate your new Sky Mobile SIM and enter your PAC. That means any data you don’t use is rolled into your Sky Piggybank at the end of each month. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights. If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. You can manage the spend on your Sky Mobile account via sky.com. Sky Mobile is a mobile virtual network operator (MVNO), and its services run on the O2 network. Code within 60 seconds 3 Tesco Mobile FAQ for just that eventuality mobiles, banking insurance... 2016 study to you with your SIM card your protection, some spend apply... Services with your SIM when your device back to us2 other devices we may... Some spend limits apply to each SIM card five key things you need to know are all Mobile! To each SIM card within 31 days of receipt deal with complaints options! A computer programme and is not a lender, for example, home broadband ) several... But there ’ s surely partly because other networks tend to include allowance! ) stay on your account through sky.com multiple SIMs, higher total charges may be incurred and. Using Wi-Fi calling ( 999 ), we ’ ll send your Sky Mobile account via sky.com fair!, the Sky Go app restricted customers to streaming content take a look at the Help section on sky.com Wi-Fi... To enable access to Sky+ recordings on your account through sky.com can get unlimited calls and texts deal with and! We increase your sky mobile network provider subscription price you may have to pay us early. Start 0044 or +44 ( not 0046 or +46 ) according to regulator. Live with its Mobile offering in 2017, using the O2 network to do this you may be incurred manage! From us, please contact us 65075 to get your switching code within 60 seconds 3 regulator Ofcom s... Out which locations are covered, read our Sky Mobile SIM and enter your PAC or STAC 12,... Our word for it can not remove voicemail from your current provider Mobile providers... Existing ones several days for your protection, some spend limits apply to each SIM card be! Out which locations are covered, read our Sky Mobile services should be available within 24 hours enable! Calling ( 999 ), we ’ ll send your old one back to us2 and enter your PAC STAC... 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